RATTAN FURNITURE WARRANTY POLICY
This warranty is given to the initial purchaser and is valid for as long as the product is owned by the original buyer. The warranty, which runs from the date of purchase, covers defects in materials and craftsmanship found during standard residential use of the products during warranty period. Standard residential use is defined as the proper usage by individual(s) in a home, and weigh less than 250lbs. If a product is defective, and if written notice of the defect is given to shipper within the Applicable Warranty Period, shipper at its option will either repair or replace the defective product with comparable component or product. This warranty does not cover damage caused by transportation, delivery, or abuse. This warranty applies only under the conditions of normal usage and does not apply to defects resulting from misuse, accidents, negligence or normal wear.
Applicable Warranty Period Products / Restrictions
Twelve (12) Months Rattan frame and wicker weaving
Twelve (12) Months
Fabric and seating cushions
-Fabric is warranted against wear under normal care and condition only.
-This does not cover shrinkage, piling, or fading due to chemical
after-treatments or improper cleaning.
-Cushions are warranted against defects and loss of foam resiliency, under
normal use only.
-Do not confuse normal softening and flattening that occurs in all foam
products with actual loss of foam resiliency.
This warranty does not apply to "normal wear and tear", damage caused by carrier, damage caused by transport of product from one site or location to another, alterations to the product not expressly authorized by shipper, products considered to be of a consumable nature.
Should an item covered under this warranty fail, please return product to the shipper directly. A written authorization for returning defective parts to shipper is required. Defective parts will not be received unless a written authorization has been issued and accompanies the articles being returned. Shipper will, at its discretion, repair or replace the defective part and return it to the purchaser.
This warranty is presented in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranties of merchantability of fitness for a particular purpose. The customer's exclusive remedy with respect to any and all losses or damages resulting from any cause whatsoever shall be repaired or replaced as specified above.